ShipWeaver Support
If you need help with ShipWeaver, please contact us.
When contacting support, please include
Include your Shopify store domain when contacting support. Example: mystore.myshopify.com
- your Shopify store URL
- description of the issue
- screenshots if applicable
We typically respond within 1–2 business days.
Common Questions
Shipping options not changing?
Check that:
- your rule is enabled
- conditions match the checkout context
- rule priority is correct
Rules not syncing?
Try clicking Sync Rules in the app dashboard.
Related
Privacy Policy · Terms of Service · Data Processing Agreement